Return and Exchange Policy

YOUR SATISFACTION MATTERS

Merjaan Jeweller's wants you to love your jewellery. If something's not right, we're here to help make it right.

Here's how returns and exchanges work.

RETURN POLICY

DOMESTIC RETURNS (PAKISTAN)

7-day return window from the date you receive your order.

Return Conditions:

  • Item must be unworn and in original condition

  • All tags must be intact

  • Original packaging must be included

Important: If tags are removed, a 30% deduction will apply to your refund. With tags intact, you'll receive a full refund.

How to Return:

  1. Contact Merjaan Jeweller's customer service within 14 days to request return authorization

  2. Ship the item back using a traceable method

  3. Once received and inspected, your refund will be processed within 7-10 business days

Note: Return shipping costs are your responsibility, except for damaged, defective, or incorrect items.

INTERNATIONAL RETURNS

7-day return window from delivery date.

Same process as domestic returns. Contact customer service for authorization and follow the provided instructions.

Shipping Note: Use a reliable service with tracking and insurance. Merjaan Jeweller's is not responsible for lost or damaged return shipments.

EXCHANGES

Merjaan Jeweller's offers exchanges for items of equal or lesser value within the same return period.

How to Exchange:

  1. Contact customer service to request exchange authorization

  2. Specify the new item you'd like to receive

  3. Return the original item following return instructions

  4. Once approved, Merjaan Jeweller's ships the new item promptly

Price Differences: If there's a difference between items, Merjaan Jeweller's will either refund the difference or request payment for any additional amount.

WHAT CAN'T BE RETURNED?

Customized, engraved, or altered jewellery cannot be returned or exchanged unless there's a manufacturer defect.

REFUNDS

Refunds are issued to your original payment method, excluding shipping charges.

Processing Time: 7-10 business days after the returned item is received and inspected.

PACKAGING YOUR RETURN

Items must be returned with all original packaging in the original condition.

Proper packaging protects your jewellery during transit and ensures a smooth return process.

NEED HELP?

Merjaan Jeweller's customer service team is here to assist with returns, exchanges, or any questions.

Reach out anytime. Your satisfaction is the priority.